Can an order be placed via email?
Bear Bear & Me accepts orders via email.
Do I need to create an account to purchase online?
No you don't need to create an account.
What payment methods do you accept?
Customers may pay by EFT or order online using your credit card via PayFast or Snap Scan to ensure the security of your transactions.
Is the Bear Bear & Me website secure?
Yes, the Bear Bear & Me website is a secure online shopping website.
Are my personal details kept confidential?
Bear Bear & Me collects customer details to process an order. We do not share or sell the information that you provide with third parties.
How long will my order take to be produced?
If an item is in stock it will be despatched within a day. Orders that need to be manufactured will take up to four weeks. Email: firstname.lastname@example.org to confirm if your shoes are in stock.
How will my orders be shipped?
Bear Bear & Me ships orders using one of our preferred shipping partners. Once your order is ready, you will receive a delivery within a week except for outlying areas which might take longer.
Can I return an item?
Yes an item can be returned provided it is in it's original packaging and original condition. The courier amount for the return will be for your account and will be deducted from the sale amount. The refund will be processed once the goods have been received. Email: email@example.com.